Refund policy

Replacements for Damages:

  • While we ensure the highest quality when packing each order, there might be very rare circumstances of damage when shipping. 

  • In these cases of genuine damages or quality/manufacturing defect, contact info@activegreens.in within 24 hours of receiving the order with the photos and videos of the package and its contents including shipping label on the box and invoice slip inside the box. We will either help you with a replacement or initiate a refund against the same.

  • Conditions eligible for replacements are:

         - Water damage to the packaging
         - Tampered or opened seal of the bottle/pouch
         - Torn pouch 

Replacements for Order Mismatch/ Missing Items:

  • We double check all our orders before packing and shipping them to you. 

  • However, if you happen to receive your order with the wrong or missing items, contact info@activegreens.in within 24 hours of receiving the order with the photos and videos of the package and its contents including shipping label on the box and the invoice slip inside the box. We will either help you with a replacement or initiate a refund against the same.

Returns:

  • No return requests will be accepted on items that have been delivered without any damages or defects because of our food safety and sanitary protocol.

  • ActiveGreens offers a replacement guarantee for all products ordered online. Products will be replaced only in case of a manufacturing defect or damage due to transportation.

  • If you are eligible for a replacement, you may notify us within 24 hours of delivery of your order. Before confirming an exchange, we would require proof of a defect in the product in the form of photos and videos of the package and its contents including shipping label on the box and invoice slip inside the box.

  • In case the product you have returned is out of stock, we will help you with a refund. Refunds will reflect in the same account from which payment was made within 5 to 7 business days.

  • We won't be able to accept any return/replacement if the above points are not being followed.